Legal Notice

In accordance with Articles 10 and 11 of Law 34/2002 of July 11th, Society's Information and Electronic Commerce Services is available to users and visitors legal information on the entity that owns the website located at the Internet address www.relaxia.net.

WEBSITE HOLDER ADMINISTRATOR
Corporate name: Relaxia Resorts, S.L.U.
CIF: B-35033687.
Address: C/ Francisco Gourié Nº 107 4ª Planta
E-mail: info@relaxia.net
Phone number: +34 928 510 161 Fax:
Registered in the Commercial Registry of .
Activity: .

a) To use this website as a visitor or to register and access the services provided by www.relaxia.net, you need to accept the following service terms:

A) The user accepts this service terms.

B) If the user does not accept the following terms, they will not be able to use this website, nor to Access the services provided by Relaxia Resorts, S.L.U.

b) CORRECT USE OF THE WEBSITE

c) The present terms and conditions regulate the access and the use of this website www.relaxia.net. The use of this website confers you the status of site user from the very moment that you access and start browsing this site, accessing any of its contents; from this very moment, the user expressly accepts the present general terms and conditions. Likewise, the user accepts the specific conditions applicable to the different services offered by the company through the web. From the moment of acceptance of these terms and conditions, the user commits to use this website and all its contents and services in accordance with the law, as well as the generally accepted rules of good practice and public order. Furthermore, the user agrees to act with the diligence corresponding to the nature of the services received through this website.

d) Through its website, Relaxia Resorts, S.L.U. grants users Access and usage of different information and services.

e) The website has free access for users. Users agree on using the webpage in accordance with the Law, with these conditions, with moral and rules of good practices generally accepted, and with public order.

f) Generally, for services and information access on the webpage there is no required subscription or user registration. However, Relaxia Resorts, S.L.U. makes a condition for some of their services user registration, or filling a form to collect certain data. Such registration will be done in the specific way that is indicated on the webpage or in the particular conditions that regulate such particular service.

g) From the moment these conditions are accepted, users agree on using the webpage www.relaxia.net, in accordance with the Law, with these conditions, with moral and rules of good practices generally accepted, and with public order, using the diligence that is required from the nature of the service that they are using through the webpage www.relaxia.net.

MODIFICATIONS

The company has the right to modify unilaterally, anytime, and without previous notice these conditions. In that case, the new modifications will be published and announced in advance as much as possible. In any case, they have to change the web and its configuration unilaterally, anytime, and without previous notice.

THIRD PARTIES’ LINKS

This Legal notice is only valid for the website and its contents owned by the company, and are not applicable to third parties’ hyperlinks or websites accessible through the webpage. The company is not responsible for the content of any of the linked webpages, nor for any link included within a webpage accessible through the company’s website.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The content of this webpage is exclusively owned by the company, and, for expository purposes, not limitative, the graphic design, source code, logos, texts, graphics, illustrations, photographs, and any other element that appears in the webpage. Likewise, any trade name, brands or distinctive signatures of any sort contained in the website are protected by the intellectual and industrial property law. It is the company who has the rights to exert their exploitation rights of such intellectual property, in any deemed way, and, especially, the rights of reproduction, distribution, and public communication. User is expressly forbidden from using without explicit consent any intellectual or industrial property from the website, not even partially, and/or their contents.

The company has the right to pursue legal action against any user that reproduces, distributes, commercializes, transforms, and, in general, any other sort of exploitation in any way, of all or part of the website contents that constitutes an infraction of their Intellectual and Industrial property rights.

NOTIFICATIONS

For these general conditions and terms, and for any required communication between the company and the user, the latter will contact the company sending an e-mail to info@relaxia.net. The communications of the company to the user will be done with the data given by the latter in the process of registration in the webpage www.relaxia.net. The user expressly accepts the company’s e-mails as a valid procedure to communicate with them as long as is a communication regarding the webpage use and/or the provision of services offered there.

APPLICABLE LAW, JURISDICTION

The following terms are governed by the Spanish legislation, which will be applicable in anything not stated in this contract as a way of interpretation, validity, and execution. Both parts renounce expressly to any other jurisdiction and submit expressly to the Juries and Tribunals of to solve any controversy that may happen in the interpretation or execution of these contractual conditions.

Data Protection

1.1. In agreement with articles 13 and 14 of the RGPD you are informed of the following data:

RESPONSIBLE: Relaxia Resorts, S.L.U.. NIF/CIF: B-35033687.
ADDRESS: C/ Francisco Gourié Nº 107 4ª Planta (35002), Las Palmas de Gran Canaria, Las Palmas de Gran Canaria.
EMAIL: info@relaxia.net
PHONE NUMBER: 928 51 01 61 FAX:

AIM: in Relaxia Resorts, S.L.U. we treat the information that clients procure for the Purchase/Procurement of services and or products through the website. Management of the information and commercial prospection. In order to offer you services according to your interests, we will prepare a commercial profile. There will be no automatic decisions regarding such profile. The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you.

LEGITIMATION: the legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease, as stated in the Commerce code and the Civil Code. There is an obligation of invoicing as stated in the Commerce code, General Tax Law, Corporate Tax Law and Personal Income Tax, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of purchase/procurement of services there is an obligation to procure personal data. Otherwise, neither the Purchase/Procurement of services and or products through the website nor the Management of the information and commercial prospection cannot be procured/purchased.

RECIPIENTS: we will not assign personal data to third parties unless there is a legal obligation. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations.

RIGHTS: Any person has the right to have confirmed whether in Relaxia Resorts, S.L.U. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants. You have the right to claim to the Control Authority: Agencia Española de Protección Datos. WWW.AGPD.ES; SOURCE: THE SOLICITOR.

1.2. The client expressly accepts that any data obtained while using the website, or which has been provided through filling out any forms that are contained therein, as well as any data resulting from any possible commercial relationship, may be included in an automated personal data file of the type described in section 1.1. During the process of data collection and on all pages of this website where personal data is asked for, the client will be informed with the help of a hyperlink or an explicit mention in the form itself about the compulsory or optional character of the recollection of such data. Every client that decides to register on the website of our company will be asked for those data that are necessary to fulfil the purposes of this company, which are service providing and/or selling of offered products in the website.

1.3. With respect to the data collected in the manner provided in the preceding paragraph, the client may exercise his rights according to the articles 15-21 of the Ruleset (UE) 2016/679, and in particular their right to access, rectify, cancel and object to such data, as well as treatment limitation data portability and automatized individual decisions. Likewise, he may withdraw his consent for the transfer of the collected data or the treatment of these data for any of the uses described above. Any client may exercise his rights referred to in the previous paragraph with the help of a cancellation request form that has to be requested from us by e-mail. The written and signed form together with a copy of the client’s identity document shall be sent by postal mail to the following address: company: Relaxia Resorts, S.L.U. with corporate address in C/ Francisco Gourié Nº 107 4ª Planta (35002), Las Palmas de Gran Canaria, Las Palmas de Gran Canaria, attaching, in any case, the client’s ID card photocopy.

1.4. Automatized treatment with which your data will be collected as a consequence of queries, using, hiring or buying any product, as well as of any transaction or operation done in this webpage has as a main end the management of the contractual relationship with the owner of this website.

1.5. You authorize the reception of promotional information about our services and products. Your personal data will be used for the sole purpose of sending the promotional information by traditional or electronic means. In the case of the electronic e-mail addresses or the website contact form, the data that you provide to us per e-mail or through the form will be used exclusively to respond to the queries that you convey to us by these means. We will apply what is stated in articles 22.1 and 22.2 of Law 34/2002, of July 11th, of information society services and e-commerce that is modified by article 4 of the royal decree 13/2012 regarding the usage and treatment of personal data in terms of advertising.

1.6. The entity guarantees the confidentiality of the personal data. Notwithstanding this, the entity will submit to the competent public authorities any personal data or other information in its possession or accessible through its systems which may be required in compliance with legal provisions and regulations applicable to the case. Even after the relationship established through the website has terminated, personal data may be kept in the files owned by Relaxia Resorts, S.L.U. exclusively for the purposes indicated above and, in any case, within the legally established time limits for putting the collected personal data at the disposal of the administrative or judicial authorities.

1.7. In order to offer you additional services related to your stay, the hotel may share certain personal data (such as name, email address, and preferences) with third-party providers with whom it maintains contracts that guarantee compliance with the General Data Protection Regulation (GDPR). These providers act as data processors and use the information only in accordance with the hotel's instructions, with due guarantees of security, confidentiality, and limited use for the contracted purposes. You may exercise your rights at any time in accordance with current regulations.

Second Layer Clauses

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD. CLIENTS, HOTEL BOOKINGS
RESPONSIBLE

Address:

Phone number:

E-mail:

RESPONSIBLE:

NIF/CIF:

Responsible of Data Protection:

CONTACT:

AIM

In Relaxia Resorts, S.L.U., we treat the information that clients procure to Know the client’s satisfaction and prepare commercial offers. Management of the information and commercial prospection.

The procured personal data will be kept while the professional relationship between both parties is still active and the interested party does not want them to be suppressed within a time lapse of 5 years after the last procurement and/or professional service done by you.

There will be no automatic decisions regarding such profile.

LEGITIMATION

The legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease, as stated in the Commerce code and the Civil Code. There is an obligation of invoicing as stated in the Commerce code, General Tax Law, Corporate Tax Law and Personal Income Tax, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of /procurement of services.

There is an obligation to procure personal data. Otherwise, offers cannot be procured.

RECIPIENTS

RECIPIENTS we will not assign personal data to third parties unless there is a legal obligation. We will assign data to the Commercial Register and Civil Code. The Information Society Services’ Law 34/2002, articles 20 and 21 are applicable.

There is no expectation of transferring data to third party countries. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations.

RIGHTS

Any person has the right to have confirmed whether Relaxia Resorts, S.L.U., we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants.

You have the right to claim to the Control Authority: Agencia Española de Protección Datos WWW.AGPD.ES

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD. INVOICING/ACCOUNTING
RESPONSIBLE

Address:

Phone number:

E-mail:

RESPONSIBLE:

NIF/CIF:

Responsible of Data Protection:

CONTACT:

AIM

In Relaxia Resorts, S.L.U. we treat the information that clients procure for the procurement of a product or a service, as well as invoicing, and the management of prospective offers and commercial information, and for satisfying legal and accounting obligations. Based on your interests we will elaborate a commercial profile.

There will be no automatic decisions regarding such profile.

LEGITIMATION

The legal basis for your personal data treatment is the execution of a contract through a Professional Service file and/or a service lease contract in agreement with the Civil Code, and Trading Code. Articles 20 and 21 of the Services of the Information Society Law 34/2002 is applicable for the sending of commercial offerings via telecommunications. Prospective product offering is based on this agreement without its being retired meaning that the product or service will not be procured.

RECIPIENTS

We will not assign personal data to third parties unless there is a legal obligation.

There is no expectation of transferring data to third party countries. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations.

There is an obligation to procure personal data. Otherwise, the product or service, as well as invoicing, and the management of prospective offers and commercial information cannot be procured.

RIGHTS

Any person has the right to have confirmed whether in Relaxia Resorts, S.L.U. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants.

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD. NEWSLETTER/MAILING
RESPONSIBLE

Address:

Phone number:

E-mail:

RESPONSIBLE:

NIF/CIF:

Responsible of Data Protection:

CONTACT:

AIM

In Relaxia Resorts, S.L.U. we treat the information that clients procure for the Advertising activities. Management of information sending and commercial prospection.

There will be no automatic decisions regarding such profile.

LEGITIMATION

The legal basis for your personal data treatment is the execution of a contract as stated in the Commerce code and the Civil Code. There is an obligation of invoicing as stated in the Commerce code, General Tax Law, Corporate Tax Law and Personal Income Tax, as well as the Information Society Services’ Law 34/2002 articles 20 and 21. The prospective offer of products and services is based on the consent that is asked to you without it meaning that retiring it affects the contract of /procurement of services.

There is an obligation to procure personal data. Otherwise, Advertising activities, and Management of information sending and commercial prospection cannot be procured.

RECIPIENTS

There is no expectation of transferring data to third party countries. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations.

RIGHTS

You have the right to claim to the Control Authority: Agencia Española de Protección Datos WWW.AGPD.ES

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD. WEB USERS
RESPONSIBLE

Address:

Phone number:

E-mail:

RESPONSIBLE:

NIF/CIF:

Responsible of Data Protection:

CONTACT:

AIM

In Relaxia Resorts, S.L.U. we treat the information that clients procure for the Purchase/Procurement of services and or products through the website. Management of the information and commercial prospection. In order to offer you services according to your interests, we will prepare a commercial profile.

There will be no automatic decisions regarding such profile.

LEGITIMATION

There is an obligation to procure personal data. Otherwise, neither the Purchase/Procurement of services and or products through the website nor the Management of the information and commercial prospection cannot be procured/purchased.

RECIPIENTS

RECIPIENTS we will not assign personal data to third parties unless there is a legal obligation.

There is no expectation of transferring data to third party countries. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations.

RIGHTS

You have the right to claim to the Control Authority: Agencia Española de Protección Datos WWW.AGPD.ES

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD EMPLOYEES
RESPONSIBLE

Address:

Phone number:

E-mail:

RESPONSIBLE:

NIF/CIF:

Responsible of Data Protection:

CONTACT:

AIM

At Relaxia Resorts, S.L.U. we process the information you provide us with in order to manage the employer-employee labor relationship. We process personal data for the purpose of preparing contracts, payrolls, and social security (TC1 and TC2), compliance with labor obligations, and payment of payrolls.

The personal data provided will be retained for as long as the employment relationship is maintained and its deletion is not requested by the interested party, for a period of 5 years after the termination of the employment relationship between both parties.

No commercial profile is created based on this information.

LEGITIMATION

The legal basis for the processing of your data is compliance with legal obligations established in the Workers' Statute, Social Security Law, Occupational Risk Prevention Law, and other applicable labor regulations.

There is an obligation to provide personal data; otherwise, you cannot be hired.

RECIPIENTS

Your data will be transferred to the Social Security Treasury, Tax Agency, SEPE and competent Public Administration, Occupational Risk Prevention Company, Accident Mutual, Banks, and Management and/or Advisory agency. And to contractor companies in cases of subcontracts.

There is no forecast of data transfers to third countries. No adequacy decisions, safeguards, binding corporate rules, or specific applicable situations are made.

RIGHTS

Any person has the right to obtain confirmation as to whether or not Relaxia Resorts, S.L.U. is processing personal data that concerns them. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data, or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only keep it for the exercise or defense of claims.

You have the right to lodge a complaint with the Supervisory Authority: Spanish Data Protection Agency (www.agpd.es).

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD CURRICULUM VITAE / HUMAN RESOURCES
RESPONSIBLE

Address:

Phone number:

E-mail:

RESPONSIBLE:

NIF/CIF:

Responsible of Data Protection:

CONTACT:

AIM

At Relaxia Resorts, S.L.U. we process the information you provide us with in order to carry out personnel selection and for the applicant to participate in the company's job selection processes.

The personal data provided will be retained for as long as your consent is maintained and its deletion is not requested by the interested party, for a period of 2 years from your consent.

No commercial profile is created based on this information.

LEGITIMATION

The legal basis for the processing of your data is based on the consent requested from you. There is an obligation to provide personal data; otherwise, you will not be able to enter the personnel selection process.

There is an obligation to provide personal data; otherwise, you will not be able to participate in the Entity's selection process.

RECIPIENTS

Data will not be transferred to third parties, except under legal obligation.

There is no forecast of data transfers to third countries. No adequacy decisions, safeguards, binding corporate rules, or specific applicable situations are made.

RIGHTS

You have the right to lodge a complaint with the Supervisory Authority: Spanish Data Protection Agency (www.agpd.es).

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD SUPPLIERS
RESPONSIBLE

Address:

Phone number:

E-mail:

RESPONSIBLE:

NIF/CIF:

Responsible of Data Protection:

CONTACT:

AIM

At Relaxia Resorts, S.L.U. we process the information you provide us with in order to place orders and invoice the services.

The personal data provided will be retained as long as the commercial relationship is maintained and its deletion is not requested by the interested party, for a period of 5 years from the last procurement made.

No commercial profile is created based on this information.

LEGITIMATION

The legal basis for the processing of your data is the obligation to issue invoices in accordance with the Commercial Code, General Tax Law, Corporate Income Tax Law, and Personal Income Tax Law.

There is an obligation to provide personal data; otherwise, the service or product cannot be contracted.

RECIPIENTS

Data will not be transferred to third parties, except under legal obligation.

There is no forecast of data transfers to third countries. No adequacy decisions, safeguards, binding corporate rules, or specific applicable situations are made.

RIGHTS

You have the right to lodge a complaint with the Supervisory Authority: Spanish Data Protection Agency (www.agpd.es).

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD. SATISFACTION SURVEYS
RESPONSIBLE

Address:

Phone number:

E-mail:

RESPONSIBLE:

NIF/CIF:

Responsible of Data Protection:

CONTACT:

AIM

In Relaxia Resorts, S.L.U. we treat the information that clients procure to Know the client’s satisfaction and prepare commercial offers. . Management of the information and commercial prospection.

There will be no automatic decisions regarding such profile.

LEGITIMATION

There is an obligation to procure personal data. Otherwise, offers cannot be procured.

RECIPIENTS

There is no expectation of transferring data to third party countries. There will be no decisions regarding suitability, guarantees, binding corporate rules or other applicable specific situations.

RIGHTS

Any person has the right to have confirmed whether Relaxia Resorts, S.L.U. we are dealing with relevant personal data for themselves or not. Involved people have the right to Access their own personal data, and to ask for its amendment of inaccurate data, as well as to ask for its removal when, among other reasons, these data is not needed for the objectives it was collected. In certain cases, applicants may ask for a limitation regarding our treatment of their data, in which case we will only save them to claim or defend ourselves from claimants.

You have the right to claim to the Control Authority: Agencia Española de Protección Datos WWW.AGPD.ES

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD DEBT RECOVERY
RESPONSIBLE

Address:

Phone number:

E-mail:

RESPONSIBLE:

NIF/CIF:

Responsible of Data Protection:

CONTACT:

AIM

At Relaxia Resorts, S.L.U. we process the information you provide us with in order to manage the collection of invoices for contracted products and/or services pending payment or collection, and for the purpose of recovering them.

No commercial profile is created based on this information.

LEGITIMATION

The legal basis for the processing of your data is the obligation to issue invoices in accordance with the Commercial Code, General Tax Law, Corporate Income Tax Law, and Personal Income Tax Law. Debt recovery management based on the Civil Code and Commercial Code.

There is an obligation to provide personal data, and failure to do so means the service cannot be provided and/or the product cannot be sold.

RECIPIENTS

Data will not be transferred to third parties, except under legal obligation.

There is no forecast of data transfers to third countries. No adequacy decisions, safeguards, binding corporate rules, or specific applicable situations are made.

RIGHTS

You have the right to lodge a complaint with the Supervisory Authority: Spanish Data Protection Agency (www.agpd.es).

SOURCE

THE SOLICITOR.

EPIGRAPH
INFORMATION ART. 13 Y 14 RGPDTION ART. 13 Y 14 RGPD VIDEO SURVEILLANCE
RESPONSIBLE

Address:

Phone number:

E-mail:

RESPONSIBLE:

NIF/CIF:

Responsible of Data Protection:

CONTACT:

AIM

At Relaxia Resorts, S.L.U. we process the information captured through video surveillance cameras in a mixed file named VIDEOVIGILANCA for the purpose of access control and monitoring of the company's facilities.

The personal data provided will be retained for a maximum period of 30 days from its recording.

Automated decisions will not be made based on said profile.

LEGITIMATION

The captured images are incorporated into the video surveillance processing.

RECIPIENTS

You are informed that Relaxia Resorts, S.L.U. acts as a data processor under the terms of Article 28 of the GDPR. Data will not be transferred to third parties, except under legal obligation.

There is no forecast of data transfers to third countries. No adequacy decisions, safeguards, binding corporate rules, or specific applicable situations are made.

RIGHTS

You have the right to lodge a complaint with the Supervisory Authority: Spanish Data Protection Agency (www.agpd.es).

SOURCE

DATA SUBJECT.

Cookies Policy

The company Relaxia Resorts, S.L.U., with CIF: B-35033687, Address: C/ Francisco Gourié Nº 107 4ª Planta, 35002, Las Palmas de Gran Canaria, Las Palmas de Gran Canaria, email: info@relaxia.net and website: www.relaxia.net expressly informs the user that this website uses first-party and third-party cookies to enhance user’s interaction experience and the way services are received on this site. When browsing or using our services the user expressly accepts our use of cookies. Notwithstanding that, the user has the possibility to block and eliminate the cookies by selecting the corresponding option on the browser that is being used. If the user blocks the use of cookies in his/her browser, this may have the consequence that some of the services and functionalities of the website will not be available.

*First-party (own) cookies: These are cookies that are sent to the terminal equipment of the user from an equipment or domain managed by the administrator, i.e. from where the services requested by the user are provided.

What is a cookie?

A cookie is a file which is downloaded from a website and which certain webs send to the browser of the user. These files are than stored in the user’s terminal equipment, which may be a personal computer, mobile phone, tablet, etc. These files allow the website to remember information about the user’s visit, such as language and his/her preferred options. This enables the website to recover information about browsing from the user’s equipment in order to ease subsequent visits and make the website more useful for the user by customizing its content.

How are cookies being used?

When browsing on this website users accept cookies to be installed in their terminal, which allows us to obtain the following information:

Statistical information about the web use.
User’s login in order to keep the web session active.
Preferred web format when browsing from mobile devices.
Last searches performed when using the services offered on the website, as well as data about the personalization of these services.
Information about advertisements shown to the user.
Information about surveys the user has completed.
Data about the connection to social networks (for users who access using their Facebook or Twitter account).

Types of cookies used

This website uses both temporary session cookies and persistent cookies. Session cookies only store data while users access the website, whereas persistent cookies store data in the terminal equipment in order to be accessed and used in more than one session. They are used to store information that is useful for providing the service requested by the user at a single occasion.

Depending on the purpose of processing the data obtained through cookies, the website can use:

1. Technical cookies

These cookies enable the user to browse a website, platform or application and make use of the different options or services offered thereon; these types of cookies may be used for example to control traffic and data communication, identify the session, grant access to restricted areas, remember items in an order, make the purchase of an order, fill out a registration or request form to participate in an event, apply security features while browsing, store content in order to disseminate video or sound files or share content through social network platforms.

2. Customisation cookies

These cookies enable the user to access and receive the offered services based on some general predefined features which are configured on the user’s device according to a set of specific criteria such as language, type of browser used to access the services, geographical location of the terminal and regional configuration from where the services are accessed, etc.

3. Advertising cookies

These cookies enable the management, as efficiently as possible, of advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested; said management is being carried out based on different criteria such as edited content or frequency of the advertisements shown on the site.

4. Behavioural advertising cookies

These cookies enable the management, as efficiently as possible, of the advertising spaces (if these are offered) that were included by the administrator to the website, application or platform from where the user is receiving the services he/she requested. These cookies store information about the user’s behavior obtained though on-going observation of his/her browsing habits, which enables the development of a specific profile and makes it possible to show targeted advertising.

5. Statistical analysis cookies

These cookies allow tracking and analysis of the behavior of users on the websites they browse. Information stored through these types of cookies is used to observe and measure the activity in websites, applications or platforms, as well as to produce browsing profiles of their users, all this being done in order to improve the services offered on basis of the data obtained from the user’s activity.

6. Third-party cookies

These are cookies that are sent to the terminal equipment of the user from an equipment or domain that is not managed by the administrator of the website, but by another entity who is processing the data obtained through the cookies. On some websites it is possible to install third-party cookies which make it possible to manage and improve the provided services, for example statistical services by Google Analytics or Comscore.

On this website the entity uses the following cookies which are described below:

How to manage cookies in your browser?

Users have the possibility to allow, block or delete cookies installed in their equipment by means of configuring the settings of the browser installed in their terminal.

How to manage cookies on PCs

If you would like to allow the use of cookies on our website, please follow these instructions:

Google Chrome

When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
Within 'Options' click 'Privacy'.
Select 'Allow the use of cookies'.

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0

When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
Ensure that your 'Privacy' security level is set to medium or below.
If the Internet settings are not set to medium level than the cookies will be blocked.

Mozilla Firefox

When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
Select the 'Privacy' icon.
Click 'Cookies' and select 'Allow sites to set cookies'.

Safari

When you open the browser, go to 'Tools' at the top of your browser window and select the 'Options' tab.
Click the 'Security' tab and revise if the option 'Block third-party and advertising cookies' is selected or not.
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Installation of cookies on Macs

If you are using a Mac and would like to allow the access of our cookies to your computer, please follow these instructions:

Microsoft Internet Explorer 5.0 for Mac OS X

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Scroll down until you see 'Cookies' just below 'Receiving files'.
Select the 'Never ask' option.

Safari for Mac OS X

Go to 'Safari' and select 'Preferences' on the navigation bar.
Click the 'Security' tab and select the option 'Allow cookies'.
Select the option 'Only from site you navigate to'.

Mozilla and Netscape for Mac OS X

Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option.
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Opera

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Select the 'Accept cookies' option. If you block the use of cookies in your browser, this may have the consequence that some of the services and functionalities of the website will not be available.

In order to get a more precise control on privacy, in some browsers specific rules can be set to manage cookies for determined websites. This means that cookies can be deactivated in all sites except for those that the user trusts.

Booking Conditions

Through our online reservation service, you are hiring a reservation of a touristic room, submitted to the following conditions.

The following General Conditions stablish, among with the rest of terms and conditions, the legal framework that regulates the hiring and reservation of a room through the website www.relaxia.net. This webpage belongs to Relaxia Resorts, S.L.U., NIF/CIF: B-35033687, Address: C/ Francisco Gourié Nº 107 4ª Planta (35002) - Las Palmas de Gran Canaria - Las Palmas de Gran Canaria, Phone number: 928 51 01 61. Fax: . E-mail: info@relaxia.net. Registered in the commercial registry of .

Relaxia Resorts, S.L.U. activity is offering hotel services. For further information, you may contact us in Phone 928 51 01 61 or info@relaxia.net.

This hiring conditions regulate the terms for the hiring of the offered products by the company through their website and the related economic remuneration and/or payment done by the client.

The company offers to the addressee, before the procedure starts and through techniques that are adequate to the used communication medium, easily, freely, and permanently, clear, comprehensive, and unequivocal information about the following.

A) The different procedures that need to be followed to accept these General Hiring Conditions.

B) Electronic files of these general hiring conditions, thus being accessible at any time.

C) The company uses technical media that the client is able to use in order to correct and identify errors.

D) The language in which this conditions will appear is English.

E) Before starting the procedure, the company offers the client the general hiring conditions so they can be stored and reproduced by the client.

F) The online hiring of the offered products by the company through this web will be subject to what appears in the legal notice of the webpage.

G) These general hiring conditions have been elaborated in agreement with what is established in law 34/2002, of information society services and electronic commerce. The law 7/1998 of general hiring conditions, Royal decree 1906/1999 for which phone or electronic hiring is regulated with general conditions in development of article 5.3 of law 7/1998; the Legislative Royal Decree 1/2007, of November 16, for which the combined text of the General Law of the defense of consumers and users is approved and other complementary laws; .

H) For the acquisition and/or reservation of any of the services of hotel rooms of the company through the webpage these conditions must be accepted without reservations, and including all of these conditions, along with the Particular Conditions that are applied to each reserved and/or hired product.

I) The Company informs that the procedures to hire the offered services of room reservations are those that are described in these conditions, as well as those that are specified in the webpage through the customer’s navigation, so the client declares to know and accept such procedures as needed to reserve and/or hire the offered services of room reservations.

J) All the information offered throughout the hiring process will be stored by the company. Any modification or correction of the client’s acquired data must be done as stated in the Webpage.

K) By sending these data, clients give their consent to have their data treated by the company in order to the client’s acquisition and/or hiring of the services of room reservation that the company sells.

L) The client hires and/or reserves the company services of room reservations, and the company accepts the assignment of selling the selected services of room reservations in the web, as stated in these general conditions.

M) The seller keeps the right to modify unilaterally these conditions, without that affecting the services of room reservations or promos that were hired before such modification.

I.- SELLER IDENTITY

The seller of the hired services by the user is Relaxia Resorts, S.L.U., a hotel company that provides services of room reservation.

www.relaxia.net is registered under the name of Relaxia Resorts, S.L.U.. The commercial brand is correctly registered under the name of the Company.

II.- AIM OF HIRING CONDITIONS

These conditions have as their main aim to state the conditions that apply when selling and hiring products in www.relaxia.net. These conditions will regulate the contractual relationship of buying/selling and/or the generated hiring between the Seller and the Hirer at the moment in which the latter accepts the corresponding tick-box at the buying/hiring online process. The characteristics of the hired/bought products are shown in the web.The characteristics of the hired services will appear in the webpage, as well as the particularities of each transaction that can be done in this webpage, always in English.
Hiring any products through the webpage implies the complete acceptance and subjection to these General conditions.
The company through the webpage provides services for room reservation/purchase. This transaction will be ruled by the Hiring Conditions specified here and the Particular conditions that are applied to the acquisition and/or hiring of each product.
The applicable prices to the hired/reserved products are those indicated in the website at the time of the hiring and/or acquisition, and:

Offers are correctly shown and identified indicating the Price before the offer and during the offer.
All media and technical requirements that are required to access the webpage and the offered services of room reservations will be full responsibility of the user.
Once accessing the web, to continue to reserve and hire any services of room reservation, Users Will follow any indication and instruction that appears in the webpage, filling for this the acknowledgement of having read and accepting the General Conditions, as well as any particular condition that applies.

III.- HIRING/ACQUIRING PROCEDURE

Hiring the services of room reservations will be done through the specific selection of the product/s through the selection elements that the webpage has installed. Once selected and verified the application for reservation/hiring, the conditions will be completely accepted by you, without reserves, as stated in the company’s website, before acquiring such products.

Once accepted, the user acquires the condition of Client of the company/entity.

Any product or service offered by the company afterwards will be subject to a new hiring/acquiring procedure.

Clients are advised to read with caution these conditions and print them on paper or save them electronically.

Hotel + Flight

In the case of booking a Hotel + Flight package and in order to provide this reservation service, Relaxia Hotels collaborates with Maarlab S.L., a technology provider specializing in travel solutions. Maarlab S.L. may process your data as a data processor and, where appropriate, as a joint controller, exclusively to manage your booking or send you communications regarding it, provided you have expressly consented to this.

Your data may be retained for a limited period if you do not complete the booking, exclusively for the indicated purpose, and will not be used for commercial purposes without your prior consent.

You may withdraw your consent at any time and exercise your rights of access, rectification, erasure, objection, restriction of processing, or data portability by contacting Relaxia Hotels or by reading more information in our full privacy policy.