Legal Terms and Conditions – Day Pass Summer Giveaway – Relaxia Resorts

1. Purpose of the Promotion

This giveaway is a promotion organized by Relaxia Resorts, S.L.U., Tax ID: B-35033687. Address: C/ Francisco Gourié Nº 107, 4th FloorEmail: info@relaxia.net Phone: +34 928 51 01 61 Fax:It is offered via social media to celebrate the beginning of summer.

2. Promotion Period

• The promotion will be valid until June 13, 2025.

• The giveaway will be held on June 13, 2025.

3. Participation Requirements

FIRST

• Free participation, open nationwide in Spain, until June 13.

• Participation is free via Instagram and Facebook, for users who follow the indicated steps during the promotion period.

• Eligible participants must be individuals aged 18 or older, legal residents of Spain, and users of Instagram or Facebook who meet all the conditions set out in these terms.

• Employees of Relaxia or any related companies, as well as those directly or indirectly involved in the organization of the promotion, and their first-degree relatives (by blood or marriage), are excluded.

• Relaxia reserves the right to disqualify any participant who tampers with or disrupts the normal course of the promotion.

SECOND

• Winners will be selected through a drawing conducted via the COOLTABS app, which Relaxia has contracted for Instagram and Facebook, and which ensures compliance with these terms.

• Winners will be announced on June 13, 2025.

• The prize consists of:◦Two Day Passes to a Relaxia accommodation chosen by the winner, subject to the service rules.◦The prize does not include any additional expenses not expressly stated in these terms.◦The winner has until December 31, 2025, to redeem the prize.

4. Promotion Mechanics

Participants must:

• Be followers of Relaxia’s Instagram or Facebook page.

• Respond to the giveaway post and meet the participation requirements.

• Be of legal age and residents of Spain.

5. Prize Description and Use

• The prize consists of two Day Passes to the Relaxia accommodation of the winner’s choice, in accordance with the service’s rules.

• The prize does not include any additional or unspecified expenses.

• Participation is free via Instagram and Facebook, following the instructions during the promotion period.

• The prize is non-exchangeable for cash, non-transferable, and must be used by December 31, 2025.

6. Drawing Mechanics

• The winner will be selected using Cool Tabs, a secure anti-fraud app.

• After verifying eligibility, Relaxia will announce the winner's social media username via its official Instagram and Facebook pages. No additional personal data will be published.

• The prize will only be delivered if the winner meets all requirements. The winner must present a valid ID (DNI) to prove age and Spanish residency. Relaxia will inform the winner of the method for providing this documentation, which will only be used for verification purposes and deleted afterwards.

• Relaxia reserves the right to disqualify any user who does not comply with the terms or who misuses the promotion. Relaxia is not responsible for transportation to the Canary Islands in case the winner is outside the region.

7. Additional Considerations

Prize Conditions

• If the prize is unavailable due to external circumstances, Relaxia reserves the right to replace it with one of equal or similar value.

• The prize is non-exchangeable for cash, non-transferable, and not intended for resale.

• Relaxia is not responsible for the use or enjoyment of the prize, nor for services provided by third parties related to the prize.

• Commercializing or selling the prize or the right to receive it is strictly prohibited.

• If the winner cannot or does not wish to accept the prize, a substitute winner will be chosen. If all alternate winners decline, the prize may be declared void.

• Claims related to the promotion must be made within 10 calendar days from its end date.

Internet

• Relaxia is not liable for any issues related to Instagram’s or Facebook’s availability or functioning during the promotion. These platforms are used solely for participation purposes.

Use of Facebook/Instagram

• Relaxia is not responsible for the operation, privacy policies, or terms of use of Facebook or Instagram.

• More info on their privacy policies can be found at:

Facebook: https://es-es.facebook.com/privacy/explanation/

Instagram: https://es-la.facebook.com/help/instagram/155833707900388

• Facebook and Instagram do not sponsor, endorse, or administer this giveaway. They are not affiliated with it.

• Participants release Facebook and Instagram from any liability related to the promotion.

• Users are responsible for their own submitted content. Content that includes third-party personal data or images without explicit consent will be disqualified. Relaxia reserves the right to remove any such content.

Modifications

• Relaxia may modify or add annexes to these terms if justified and not detrimental to participants.

• If the promotion cannot proceed due to fraud, technical issues, or other causes beyond Relaxia’s control, the company reserves the right to cancel, suspend, or modify the promotion.

• Any user found misusing the promotion or engaging in fraudulent behavior may be disqualified. Relaxia reserves the right to take legal action in such cases.

• Mechanisms are in place to detect fraudulent entries, including those using multiple profiles.

7.1. Data Protection

Relaxia Resorts, S.L.U. is the data controller. The data processing terms are as follows:

• Purpose: Participation management and prize assignment.

• Legal basis: Consent under Article 6.1.a GDPR.

• Storage: Data will be stored only as long as necessary and deleted afterwards.

• Winners' identification: Winners must submit ID for verification. This data will be used solely for that purpose and deleted afterwards. Legal basis: Article 6.1.b GDPR.

• International transfers: Participation implies consent to transfer data to Facebook/Instagram, based outside the EEA.

Facebook: https://es-es.facebook.com/privacy/explanation/

Instagram: https://es-la.facebook.com/help/instagram/155833707900388

• Rights: Participants can request access, rectification, erasure, objection, portability, or restriction of their data. Requests may be submitted to info@relaxia.net or the address listed above.

Forms are available at www.aepd.es. Complaints can be filed with the Spanish Data Protection Agency.

More information: https://www.relaxia.net/proteccion-datos#legal-notice

8. Acceptance of Terms

Participation in this giveaway implies full acceptance of these terms and any interpretative decisions made by Relaxia. In the event of disputes, the Courts of Las Palmas will have jurisdiction, without prejudice to any consumer rights.